These Terms and Conditions ("Terms") govern your access to and use of the website avancertravel.com and the services provided by Avancer Travel Solutions Pvt. Ltd. ("Avancer", "we", "our", or "us"). By accessing our website or using our services, you agree to be bound by these Terms.
1. Services Offered
Avancer Travel Solutions Pvt. Ltd. provides travel-related services including but not limited to corporate cab services, taxi rentals, airport transfers, tour packages, wedding car rentals, and customized travel solutions across Kerala and other regions.
2. Booking and Confirmation
- All bookings are subject to availability and confirmation.
- Booking confirmation will be communicated via phone, WhatsApp, SMS, or email.
- Providing accurate contact and travel details is the customer’s responsibility.
3. Pricing and Payments
- All prices are quoted in Indian Rupees (INR) unless stated otherwise.
- Prices may vary based on distance, duration, vehicle type, tolls, parking, and taxes.
- Payments can be made via online payment gateways, UPI, bank transfer, or cash (if applicable).
- Online payments are processed securely through third-party payment gateways.
4. Cancellation Policy
Cancellations must be informed in advance via phone or email. Cancellation charges, if any, will depend on the nature of the service and the time of cancellation.
5. Refund Policy
Refunds are processed in accordance with the conditions outlined below. This section is applicable for all prepaid bookings made through our website or authorized payment gateways.
- Customer-Initiated Cancellation:
- Cancellations made 24 hours or more before the scheduled service may be eligible for a full or partial refund.
- Cancellations made within 24 hours of the service time may attract cancellation charges or be non-refundable.
- Company-Initiated Cancellation:
- If Avancer cancels a booking due to operational reasons, a full refund will be issued.
- No-Show:
- No refunds will be provided if the customer fails to avail the service without prior notice.
- Refund Processing:
- Approved refunds will be processed within 7–10 working days.
- Refunds will be credited to the original mode of payment.
- Payment gateway charges, if any, may be deducted where applicable.
6. Modifications to Bookings
Any changes to booking details such as date, time, pickup location, or vehicle type must be requested in advance and are subject to availability. Additional charges may apply.
7. User Responsibilities
- Customers must behave respectfully with drivers and staff.
- Any damage caused to the vehicle due to negligence will be chargeable.
- Illegal activities, misuse of services, or violation of laws is strictly prohibited.
8. Limitation of Liability
Avancer shall not be held liable for delays or service disruptions caused by traffic, weather conditions, strikes, accidents, natural calamities, or other factors beyond our control.
9. Intellectual Property
All content on this website including text, images, logos, and branding are the property of Avancer Travel Solutions Pvt. Ltd. and may not be reproduced without prior written permission.
10. Third-Party Services
Certain services may be fulfilled by third-party vendors or partners. Avancer is not responsible for the acts or omissions of such third parties beyond service coordination.
11. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Kerala, India.
12. Changes to Terms
Avancer reserves the right to update or modify these Terms at any time without prior notice. Continued use of the website constitutes acceptance of the revised Terms.
13. Contact Information
For any questions regarding these Terms, bookings, cancellations, or refunds, please contact:
Avancer Travel Solutions Pvt. Ltd.
Email: info@avancertravel.com
Website: www.avancertravel.com
Last updated: February 2026
